Penn State Virtual Reference Service: Annual Statistics


Fall 2010/Spring 2011
      Annual Summary
Exit Survey & Comments

Fall 2010
      Semester Summary
Exit Survey & Comments
Spring 2011
      Semester Summary
Exit Survey & Comments


Fall 2009/Spring 2010
      Annual Summary
Exit Survey & Comments

Fall 2009
      Semester Summary
Exit Survey & Comments
Spring 2010
      Semester Summary
Exit Survey & Comments



Fall 2008/Spring 2009
      Annual Summary
Exit Survey & Comments

Fall 2008
      Semester Summary
Exit Survey & Comments
Spring 2009
      Semester Summary
Exit Survey & Comments


Fall 2007/Spring 2008
      Annual Summary
Exit Survey & Comments
Fall 2006/Spring 2007
      Annual Summary
Exit Survey & Comments

Fall 2005/Spring 2006
      Annual Summary
Exit Survey & Comments
Fall 2004/Spring 2005
      Annual Summary
Exit Survey & Comments

Fall 2003/Spring 2004
      Annual Summary
Exit Survey & Comments
Fall 2002/Spring 2003
      Annual Summary
Exit Survey & Comments



VRS Exit Survey Form




Reference Question Analysis

VRS and Instruction: A Question Analysis (2004)

Fall 2002 Question Analysis & Lankes/McClure Typology



VRS Task Force
VRS Task Force Charge 2004

Guidelines for Chat Virtual Reference Service (06/04)



About the Penn State Virtual Reference Service


Last Updated 2/2010.
VRS statistics and web site compiled and maintained by Mary Frances McLaughlin and Susan Ware. Please send comments and questions about this site to Penn State VRS.