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Exit Comments

VRS Fall 2003/Spring 04 Exit Survey*

Respondents’ Status
Penn State Undergraduate	71%
Penn State Graduate Student	16%
Penn State Faculty or Staff	5%
Non-Penn State	7%
No answer	1%

Survey Questions	% YES
Did the Virtual Reference Service meet your needs?	90%
Would you use the Virtual Reference Service again?	96%
Did you find the Virtual Reference Service easy to use?	94%

When are you most often online doing your research?
8AM - 5PM	17%
5PM - 9PM	39%
9PM - 12AM	36%
12AM - 6AM	5%
No answer	3%

How did you hear about the Virtual Reference Service?
Web Link	65%
Advertisement	2%
Workshop, Teacher	15%
Friend, Colleague	5%
Other	12%
No answer	1%

*Total Respondents = 495

Exit Comments

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